Frequently Asked Questions
Everything you need to know about your scalp care journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are DermMicro products safe for sensitive scalps?
Yes, our products are formulated with high-quality, clinical-grade ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day return policy on most unopened and unused products. Please contact our support team to initiate a return authorization.
Do you offer professional discounts for clinics?
Yes, we provide wholesale pricing and professional discounts for licensed scalp micropigmentation (SMP) practitioners and clinics. Please reach out via our contact page for more details.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.